Frequently Asked Questions
Everything you need to know about Wellness Pure Life. Can't find what you're looking for? Send us a message.
Getting Started
No account is needed to read articles, take quizzes, or view sample plans. You only need an account to save your personalized wellness plan, track your history, and access Premium features.
Click 'Sign Up' in the navigation bar, enter your name, email, and password, then verify your email address. The whole process takes under a minute.
Our quizzes ask 8–12 questions about your goals, lifestyle, current habits, and preferences. Your answers are sent to our AI engine which generates a personalized plan in seconds. No generic templates — every plan is built from your specific responses.
About 2 minutes. We keep questions focused and purposeful so you get a useful plan without wasting your time.
We cover three core areas: Fitness (workouts, training schedules, recovery), Mindfulness (meditation, stress relief, sleep), and Nutrition (meal guidance, superfoods, supplement stacks). You can get a plan for any one area or combine them in a Weekly Plan.
Plans & Quizzes
We offer Fitness Plans, Mindfulness Plans, Nutrition Plans, a 7-day Weekly Plan combining all three, and a Daily Routine with morning, midday, and evening rituals. Free users can view sample plans; Premium users get fully personalized AI-generated versions.
Yes, you can retake any quiz at any time. Your new plan will replace the previous one. We recommend retaking after 4–6 weeks as your fitness level, goals, or routine changes.
Yes. Once logged in, your generated plans are automatically saved to your dashboard. You can also mark favourite sections and view your full plan history.
The 21-Day Challenges are structured daily programs for Fitness, Mindfulness, and Nutrition. Each day has a specific task or activity designed to build lasting habits over three weeks. They're free to preview and fully accessible with a Premium subscription.
Generic plans are one-size-fits-all templates. Our plans are generated fresh from your quiz answers using Google Gemini AI — accounting for your current fitness level, available time, dietary restrictions, stress triggers, and specific goals. No two plans are the same.
Premium & Billing
Premium includes: fully AI-generated weekly and daily plans, access to all 21-day challenges, plan history and favourites, priority AI Wellness Assistant access, guided breathing and meditation audio, and progress tracking. Free users get sample plans and limited quiz access.
We offer monthly and yearly billing options. The yearly plan offers significant savings compared to monthly. Visit our Premium page for current pricing — we occasionally offer promotional rates.
Yes, we offer a 7-day free trial on the yearly plan so you can experience Premium before committing. No charge until the trial ends, and you can cancel anytime during the trial period.
You can cancel at any time from your account dashboard under Settings → Subscription. Your Premium access continues until the end of your current billing period. We don't offer partial refunds for unused time, but we never charge after cancellation.
We accept all major credit and debit cards (Visa, Mastercard, Amex) via Stripe. Card details are processed securely by Stripe and never stored on our servers.
AI & Technology
Your quiz answers are sent via API to Google Gemini (gemini-2.0-flash), our AI engine. The model generates a structured, personalized plan based on your specific inputs. Raw quiz answers are not stored after plan generation — only the final plan output is saved to your account.
The AI Wellness Assistant is a conversational chat interface powered by Google Gemini. You can ask it anything related to fitness, nutrition, mindfulness, or your plan. It's available 24/7 and responds in real time. Premium users get priority responses.
Our plans are based on broadly accepted wellness principles and are reviewed for quality. However, they are informational only and not a substitute for advice from a qualified healthcare professional, dietitian, or personal trainer. Always consult a professional for medical conditions.
Chat conversations are used to provide context within your session. We do not use your conversations to train AI models. See our Privacy Policy for full details on data handling.
Privacy & Data
Yes. All data is transmitted over TLS (HTTPS) encryption. Passwords are hashed with bcrypt — we never store plain-text passwords. Payment data is handled entirely by Stripe and never touches our servers. See our Privacy Policy for full details.
Never. We do not sell, rent, or trade your personal data to third parties. We share limited, anonymised usage data with analytics tools (Google Analytics) to improve the platform.
Email [email protected] with the subject line 'Account Deletion Request'. We will delete your account and associated personal data within 30 days. Note: billing records are retained for 7 years to comply with financial regulations, as required by law.
Yes. You have the right to data portability under GDPR. Email [email protected] with the subject 'Data Export Request' and we will send you a structured copy of your personal data within 30 days.
Still have questions?
Our team responds within 24 hours. Or chat instantly with the AI Wellness Assistant.
